Aussie World Pty Ltd and its associated websites (,,, and values and respects the right to privacy of all individuals and organisations and complies with the provisions of the Privacy Act 1988 and the Australian Privacy Principle.

Our Privacy Policy explains how we handle your Personal Information. The policy particularly details how we collect, use, disclose, store and enable you to access your Personal Information.


You do not have to disclose any Personal Information to us, but we do need certain information in order to provide specific services or information to you. Personal details will be used for the purposes for which it is collected i.e purchasing ticket and/or to provide you with our correspondence. We may also use this information to communicate to you other activities and latest events at our venues, data analysis, and subscription renewal.

By submitting information to us and/or accessing and using our websites or social media platforms, you consent to us using and disclosing your Personal Information in the ways described in this Privacy Policy.

Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.


We may collect Personal Information from you in a number of ways, including:

  • · When you send us an email, “ contact us” message or make any other form of written enquiry;
  • · Via mobile sites, applications, widgets and other mobile interactive features (collectively “Apps”), for example, when you provide feedback via a QR Code App;
  • · Via our social media pages that we control, such as the official pages for our various business units on Facebook, Twitter and Instagram;
  • · When you visit or call our venues to ask about our services;
  • · When you sign up to use our services, whether online or in person;
  • · When you make a booking in our venue;
  • · When you enter a promotion, competition, provide feedback or participate in a survey, market research or other promotional activities which we conduct;
  • · When you purchase tickets to our venue;
  • · When you purchase photos of your visit to our venue;
  • · When you sign up to receive our newsletters or marketing material;
  • · If your photograph is taken at our venue; and
  • · When you submit an application for employment with us.

Our Venue has surveillance cameras which may capture your image digitally. We may use this information in respect of the management and security of our venue, and it may be provided to law enforcement and government bodies for these purposes.


We value your privacy and will not disclose your Personal Information unless you instruct us to do so. The only exception to this is if we are required to or authorised by law. We do not send Personal Information outside the country unless to do so is authorised by law.

We take all reasonable precautions to safeguard your Personal Information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.

The security of your Personal Information is important to us. When you enter sensitive information (like credit card details) on our website, we encrypt that information using secure socket layer technology (SSL). When details are collected we simply pass them on in order to be processed as required. Our Eftpos terminals for credit card transactions at the retail outlets are PCI Compliant to provide necessary security over credit card data. We never permanently store complete credit card details.

We follow generally accepted industry standards to protect Personal Information submitted to us, both during transaction and once we receive it. If you have any questions about security on our website you can email [email protected]

Aussie World Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Aussie World does not share any information with third parties for any unknown or unrelated uses.


It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.

To update your details, please email us at: [email protected].

If you would like to unsubscribe or “opt out” from receiving any direct marketing material from Aussie World Pty Ltd, that option will be available in the relevant communication sent to you.


You may request access to the information we hold about you by contacting us in writing and we will then verify your identity and provide the requested information within a reasonable time. We may be required by law to retain your Personal Information after you have ceased your relationship with us.


Our websites use cookies for identification purposes and to allow certain functions on the websites to work such as the online shopping process. A cookie is a small string of information that a website transfers to your browser for identification purposes. The cookies we pass to your electronic device are anonymous and do not hold information about you and are not capable of revealing your personal identity.

However, if you nevertheless prefer not to receive cookies, you can configure your Internet browser on your electronic device to reject them, or to notify you if they are being used. Rejecting cookies can, however, limit the functionality of our websites and the online shopping process.


Our All of our websites use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help the website analyse how users use the website. The information generated by the cookie about your use of one of our websites (including your IP address) will be transmitted to and stored by Google on servers in the United States of America.

Google will use this information for the purpose of evaluating your use of our websites, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

By using our websites, you consent to the processing of data about you by Google in the manner for the purpose set out above. You can view Google’s privacy policy by visiting their website at


We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.


If you have a problem or complaint, please let us know. You may lodge your complaint at Contact Us.

A response to your complaint will be provided in writing within a reasonable period.

We expect our procedures will deal fairly and promptly with your complaint. If you believe that we have not adequately dealt with your complaint, you may complaint to the Office of the Australian Information Commissioner at


For additional information on privacy visit the Australian Federal Privacy Commissioner's website: